info about order

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  • Gerarda Cellamare
    hi, i never had problem with your shipments, but this time with this order
    [ORDER ID: 95588], i am waiting since 1 month almost and it never arrived, could you please investigate? the traking number is EN 262 020 907 JP, thank you very very much and have a nice day
    2023/07/10
  • Shingo Iwakiri STAFF
    Hello,
    Thank you for your message.

    We have ask Japan post to investigate to the package. We are waiting for reply from them. It takes time very much because Italian post work very slow and they don't reply soon.
    We hope they work more harder...

    Regards,
    Shingo Iwakiri
    2023/07/10
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