A. You may be charged customs duty.
In case any duty incurs depending on the destination country, it will be solely your responsibility and TCG Republic do not compensate for nor cover any duty incurred.
Q. Which address do you ship when the shipping address on TCG Republic and PayPal account are different?
A. We ship to the address you wrote on TCG Republic when you make an order.
Please input all your shipping information; Full name, States, City, etc.
In case you would like it shipped to the address on your PayPal account, you need to input the address in making an order as we do not use the address on your PayPal account.
Q. It takes very long time for the purchased item to arrive. Is there anything I can do to receive it in shorter period?
Please make an inquiry at your local post office about the delivery status with the tracking / delivery confirmation number when it takes more than 2 weeks for EMS and 3 weeks for Air.
Your parcel could be on hold at the post office undelivered, or in customs at the port of entry.
EMS / Registered shipments require the recipient signature at the delivery.
Please check Undeliverable Shipment notification in your mail box in case the purchased item does not reach you within the above described time frame.
The additional shipping fee for re-delivery is charged to you in case the delivery fails due to your fault such as incorrect shipping address and is returned to us.
In case you cannot locate your purchased items after waiting for more than 3 weeks, please contact us at our Contact Us Form.
Q. Why does TCG Republic.com use PayPal for payment?
A. We use PayPal as they install a reliable buyer protection services.
PayPal is beneficial for buyers not only to be protected frauds but to resolve issues which cannot be settled between the buyer and seller.
PayPal refunds the entire amount paid for eligible claims. Please see the PayPal Protection for Buyers page for further details.
Q. Can I use my credit card?
A. Yes. Your credit card payment is processed through PayPal.
We do not receive your credit card information hence security risks are minimized.
You can pay without Paypal account.
Q. The item I purchased arrived broken or missing partially or entirely. What can I do?
Please contact us from contact us and inform us the damage of your item(s).
We will get back to you with possible solution(s) as soon as possible. We guarantee you to deliver item(s) in excellent condition.